This page explains clearly why and how ok 11 collects your personal information, where it is used, and what rights you have — written in plain language, free of complex legal jargon.
Every security measure here is not just a claim — these systems are actively working to protect you every day.
Every data transaction on ok 11 is encrypted with 256-bit SSL technology. Your password and payment details are never stored or transmitted in plain text.
With 2FA enabled on ok 11, your account cannot be accessed with a password alone — entry is blocked without a mobile OTP, keeping your account secure.
Ok 11 never sells your personal information to advertisers or marketing companies. Your data is used solely to improve your experience on the platform.
Ok 11 servers operate in accordance with international standards. Regular security audits and penetration testing are conducted to ensure there are no vulnerabilities.
Ok 11 only collects information necessary to provide its services. No additional personal data is requested — nothing beyond what is needed is retained.
You may request to view, correct, or delete your stored data at any time. ok 11 will respond within 72 hours.
Ok 11 only collects information necessary to operate its services and maintain security. Below is a clear breakdown of what data is collected and why:
| Data Type | Example | Why We Collect It | Status |
|---|---|---|---|
| Identity Information | Full name, date of birth, NID number | KYC Verification & Age Confirmation | Required |
| Contact Information | Mobile number, email address | Account verification, customer support | Required |
| Payment Information | BKash / Nagad Number | Transaction Processing | Required |
| Device Information | IP address, browser type | Security & Fraud Prevention | Required |
| Usage Data | Betting history, login logs | Service improvement, reporting | Required |
| Preference Data | Preferred sports, language preferences | Personalized Experience | Optional |
Ok 11 never collects or stores your full bank account number, National ID PIN, or any other sensitive financial information.
Ok 11 uses your information for the purposes listed below — each one aimed at improving the quality of your experience.
Ok 11 safeguards your data using industry-leading security technology.
Transmission Security: All data transmitted between your browser or app and ok 11 servers is encrypted using TLS 1.3. When you see the padlock icon in your browser's address bar, your connection is secure.
Storage Security: Sensitive data stored on our servers (such as passwords) is hashed — meaning the original password is never visible to anyone, including ok 11 staff.
Access Control: ok 11 staff access to your data is strictly limited and fully logged. The support team can only view information necessary to assist you.
Never share your password or OTP with anyone — ok 11 staff will never ask for your password or OTP.
Ok 11 uses cookies to keep the website running smoothly and to improve your experience. A cookie is a small file stored on your device.
You can disable optional cookies through your browser settings, though doing so may affect how some features work.
As an ok 11 user, you have the following rights over your own information. To exercise any of them, email our support team.
You can request to see what information ok 11 holds about you.
You can request corrections to any inaccurate or outdated information.
Upon account closure, you may request that your personal data be deleted.
You can download your betting history and data as a file.
You can opt out of marketing emails or object to specific uses of your data.
If you believe your privacy has been violated, you can report it directly to ok 11.
Ok 11 strictly prohibits providing services to anyone under 18. Age is verified at registration, and additional identity documents may be requested in cases of suspicion.
If there is any suspicion that a minor has opened an account on ok 11, that account will be immediately suspended and all associated data will be deleted.
If you become aware of a minor using ok 11, please notify our support team. This is a responsibility we all share.
Ok 11 retains your data only for as long as necessary:
Ok 11 may update this Privacy Policy from time to time. For significant changes, you will be notified via SMS to your registered mobile number or through an in-app notification.
Continued use of ok 11 after any update constitutes acceptance of the revised policy. If you object to any changes, you may close your account.
If you have any questions, requests, or complaints regarding this Privacy Policy or your personal data, please reach out through the channels below:
Email us for privacy requests: privacy@ok11.cash
For general support: support@ok11.cash
ok 11 typically responds within 72 hours.
Everything you want to know about your privacy and account security
Yes, enabling 2FA (Two-Factor Authentication) significantly strengthens your account security. A password alone won't be enough to log in — every sign-in requires an OTP sent to your mobile.
Steps to enable:
Important: If 2FA is enabled, changing your mobile number will require additional verification — keep your number up to date.
Withdrawals to bKash or Nagad on ok 11 typically arrive within 3–5 minutes of the request being submitted. Keeping a few things in mind will make the process even smoother.
For your first withdrawal:
Minimum withdrawal: ৳500. Requests submitted between midnight and 6:00 AM may be processed in the morning. Withdrawals are not available until all bonus wagering requirements have been met.